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Client Services Technician

Company: Integra
Location: Spartanburg
Posted on: May 7, 2020

Job Description:

As a client services technician, you will realize client success and loyalty by addressing a variety of needs related to our software. As our clients' first point of contact, you must be empathetic to clients' needs and hyper-focused on resolution. You will be surrounded by a team of like-minded superheroes dedicated to serving our clients. You will be empowered to do what is right for the client to achieve positive businesses results and patient outcomes.Our mission is to bring value to our clients, employees and communities with a high touch and high tech philosophy.What You'll Be Doing:Ensure client loyalty by providing the industry's best client services experienceDevelop a broad understanding of a variety of software applicationsAct as front-line contact to relentlessly satisfy client needs via phone, email or other channelsCreate, review and update knowledge articlesTrain or mentor teammatesRecommend enhancements to products Who Are We Looking For:Kind person; empathetic to user and patient needsPassionate customer service professional with patient phone demeanorIncredible virtual relationship building skillsZeal to solve issues and help people succeedCollaborative, inclusive communicator and team playerSelf-motivated individuals that have outgoing personalities What Experience You'll Need to Have:Demonstrated success in client-facing rolesRefined client relationship and conflict managementTechnical aptitude What Education You'll Need to Have:Associate's degree, relevant certifications (e.g. MCSA, CCNA) or equivalent experience What Experience Would Be Beneficial:Pharmacy technician experienceProduct exposureClient Services, Technical Support or similar client-centric experience Please note the following items before submitting your resume and cover letter:This position is in-house only.Please submit your cover letter and resume in PDF format. Thank you!Smith Technologies, Inc. is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.PandoLogic. Category: , Keywords: Customer Service Assistant

Keywords: Integra, Spartanburg , Client Services Technician, Professions , Spartanburg, South Carolina

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