Client Services Technician
Company: Integra
Location: Spartanburg
Posted on: May 7, 2020
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Job Description:
As a client services technician, you will realize client success
and loyalty by addressing a variety of needs related to our
software. As our clients' first point of contact, you must be
empathetic to clients' needs and hyper-focused on resolution. You
will be surrounded by a team of like-minded superheroes dedicated
to serving our clients. You will be empowered to do what is right
for the client to achieve positive businesses results and patient
outcomes.Our mission is to bring value to our clients, employees
and communities with a high touch and high tech philosophy.What
You'll Be Doing:Ensure client loyalty by providing the industry's
best client services experienceDevelop a broad understanding of a
variety of software applicationsAct as front-line contact to
relentlessly satisfy client needs via phone, email or other
channelsCreate, review and update knowledge articlesTrain or mentor
teammatesRecommend enhancements to products Who Are We Looking
For:Kind person; empathetic to user and patient needsPassionate
customer service professional with patient phone demeanorIncredible
virtual relationship building skillsZeal to solve issues and help
people succeedCollaborative, inclusive communicator and team
playerSelf-motivated individuals that have outgoing personalities
What Experience You'll Need to Have:Demonstrated success in
client-facing rolesRefined client relationship and conflict
managementTechnical aptitude What Education You'll Need to
Have:Associate's degree, relevant certifications (e.g. MCSA, CCNA)
or equivalent experience What Experience Would Be
Beneficial:Pharmacy technician experienceProduct exposureClient
Services, Technical Support or similar client-centric experience
Please note the following items before submitting your resume and
cover letter:This position is in-house only.Please submit your
cover letter and resume in PDF format. Thank you!Smith
Technologies, Inc. is an Equal Opportunity Employer and Follows the
Federal Guidelines for a Drug-Free Work Environment.PandoLogic.
Category: , Keywords: Customer Service Assistant
Keywords: Integra, Spartanburg , Client Services Technician, Professions , Spartanburg, South Carolina
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