Desktop Support Analyst

Company: Robert Half Technology
Location: Spartanburg
Posted on: August 2, 2022

Job Description:

Description SUMMARY:Provides technical skills and knowledge for all low electrical equipment across the enterprise. Installs, modifies, responsible for repairs of equipment reported as failing, and provides technical advice and support to system users.QUALIFICATIONS:--- Two year degree from an accredited Technical, Vocational, or Community College. --- CompTIA A+ certification required. --- A minimum of three years of on-the-job experience--- Valid driver's license required for off-site assignments--- Must be able to do over night assignments--- Experience with Microsoft OS, or comparable, and Office Suite software--- The ability to meet an assigned work scheduleDUTIES AND RESPONSIBILITIES OF THE POSITION:--- Fabricate network cables when necessary.--- Install network cable on demand--- Installs hardware and peripheral components such as monitors, keyboards, printers, kiosks, mobile devices, phones, camera's, multi-purpose devices, UPS devices, etc.--- Loads appropriate software packages such as operating systems, networking components, and office applications, etc.--- Provides telephone, in-person and online support to end-users.--- Coordinates activities with Systems Administrator and other Information Systems staff.--- Provides updates, status and completion information to manager and/or users, via voice mail, email or in-person communication.--- Connects users to networks, active directory maintenance, email account assignments, DHG active directory, and also provides initial training on how to use equipment and software in facilities, and Corporate office, as needed.--- Maintains documentation of the destruction and disposal of retired equipment.--- Identifies, and researches for the procurement of hardware, software, and printer supplies needed to satisfy user requirements.--- Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs (with authorization from vendors).--- Checks daily trouble ticket software for assignments--- Input trouble tickets when confronted with situations of equipment not being reported until on site.--- Performs preventive maintenance for computer, data communications, and /or peripheral equipment; test and adjust to appropriate standards, on a routinely basis.--- Maintains network design schema/changes, network device documentation on various spreadsheets.--- Develop and maintain hardware inventory and tracking systems, for all equipment quoted, approved, purchased, who it was for, lifetime usage, through destruction.--- Responsible for onsite inventory of network devices and maintains the identification of equipment via Visio on electronic floor plans.--- Uses portable computer provided to position, when in facilities for the purpose of troubleshooting, testing, documentation of network ports, telephone jacks, and electronic equipment to Visio floorplans. --- Assists in moving equipment at the request of Administration in Facilities, when possible.--- Assists in the implementation and training of Cisco phone systems in organization.--- Protects organization's value by keeping information confidential.--- Provides Helpdesk Level 2 duties, only in the absence of designated personnel--- Good understanding of the organizations goals and objectives.--- Knowledge of applicable data privacy practices and laws.--- Contributes to the Frequently Asked Questions Library. Requirements Desktop Support, Basic Network Troubleshooting, CAT5, CAT6, Break Fix, Hardware & Software Installation, Comptia A+, Ticketing System, Support Tickets Technology Doesn't Change the World, People Do. -Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. - 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .

Keywords: Robert Half Technology, Spartanburg , Desktop Support Analyst, Professions , Spartanburg, South Carolina