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Senior Desktop Support Technician

Company: Security Finance Corporation of Spartanburg
Location: Spartanburg
Posted on: February 14, 2019

Job Description:

Under general supervision supports and maintains the organization's desktop computing environment. Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and associated equipment.

--- Serves as a leader in implementing customer experience and desktop computing strategic initiatives; plans and monitors progress towards meeting assigned team goals; assists in developing strategies to deliver IS services to business;

  • Assists Service Delivery Manager in providing training, guidance, and support to department members
  • Provides highest level support for Company-maintained computer systems and services; resolves highly complex problems requiring detailed system and technical knowledge; delivers services to meet internal customer expectations and needs
  • Assists in ensuring appropriate level of security is implemented for Company-maintained computer systems; monitors environment for security issues; advises IS Management of breaches; ensures adherence to Company security standards
  • Documents key information in IS ticketing system; creates documentation of all procedures and processes
  • Continuously improves the delivery of IS services; creates new and updates existing processes and procedures; develops repeatable and scalable processes for hardware and software delivery with cross functional teams
  • Prompt and regular attendance is required

    Job Requirements

    --- 6+ years of experience in PC support role
  • Proven customer service skills
  • Excellent verbal and written communication skills (Spanish bilingual is a plus)
  • Project management skills
  • Ability to work flexible hours and with others in stressful situations
  • Comprehensive knowledge of computer based systems, tools, and processes
  • Strong hardware and software troubleshooting skills
  • Experience with the following Microsoft technologies: Windows 7/10, Office Suite, and SCCM (preferred)

    Physical Requirements

    This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing. Position requires walking and ability to carry and lift up to 50 pounds. This position may travel occasionally.

    Educational Requirements

    Bachelor's degree preferred.

    One of the following certifications: Comp TIA A+, Network+ or Security+

    Current MTA or MCSA

    ITIL Foundation preferred

    Keywords: Security Finance Corporation of Spartanburg, Spartanburg , Senior Desktop Support Technician, Professions , Spartanburg, South Carolina

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