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Dispatcher

Company: Eagle Transport Corporation
Location: Spartanburg
Posted on: May 16, 2019

Job Description:

Dispatcher Basic Function: To supervise and coordinate of the movement of products between the loading terminal(s) and the customer s facility in the most prompt and efficient manner possible. To see that all procedures and directives of management concerning dispatch are implemented Major Responsibilities and Duties: Dispatchers must be aware that their actions, words, demeanor, and attitude directly impacts the safety performance of each driver, and their ultimate retention. Dispatchers must know their area of operation, their customers, and the laws that pertain to their drives and equipment. Dispatchers must answer calls with a professional voice and pleasant greeting, and know their customers: Exact location of their place of business. Commodities that they ship Type of equipment needed, and what kind of equipment can their facility serve. Particular needs or desires, or any special instructions. Best route to a given business from any other given point in the area, and the shortest, legal and safest way. Dispatchers must know the legal demands placed on the operation of their equipment and drivers: Which roads can be traveled by what units, and at what weights. The attitude and demands of local law enforcement in each given area. Licensing of equipment and drivers. The rules and regulations of our Safety Department and D.O.T. Dispatchers must know and properly utilize their drivers and equipment: Communicate personally with each driver under the dispatcher s management control, and observe reactions and answer questions as they arrive for their assigned shifts. Know where their drivers are and what they are doing. Evaluate and control each driver s performance which is a necessity for an effective and successful total job. Know what equipment is available, including its capabilities and limitation. Keep track of where their equipment and manpower is and how it is being utilized. Must work closely with their shop to schedule preventive maintenance. Discuss with the Terminal Manager any misuse, neglect or abuse of equipment that they might encounter. Not dispatch any unit which is known to be unsafe or having a serious mechanical fault. Dispatchers must have a pre-determined, flexible plan as to how to get their job done. This plan will have to be constantly changed and updated as more information becomes available during the day. Dispatchers must promptly and accurately report any accidents to the Terminal Manager. Dispatchers must report to the Terminal Manager if a driver fails to report for work, or reports to work in an undesirable condition. Insure that all drivers fill out Vehicle Condition Reports on each unit driven daily, pass original copy of the condition report to the shop, and insure that a signed copy of the report is placed back in each tractor daily. In most terminal locations, dispatchers have the responsibility to review of Driver s Report at shift s end and enter data into the company s proprietary program on the iSeries for load completion. Insure that all drivers fill out a daily log and comply with D.O.T. rules and regulations. Loads received or generated must be entered into the AS400 Dispatch System, and delivery paperwork generated. Dispatchers must strive for complete mutual cooperation and communications between the dispatch office and all other departments. All policies and decisions of management must be followed as if it were the dispatcher s own. Also keep management advised as to the important issues that are occurring as the dispatch day progresses. All dispatchers will perform these duties and others as management prescribes, making decisions with the benefit of Eagle in mind. Sometimes, this will mean additional work or worries for their terminal, but will be greatly beneficial to the company. Qualifications: Possess sufficient written and communication skills as to be able to coordinate management directives, formulate & implement daily operations plans & initiatives, and inform & communicate with customers. Possess a working knowledge of and familiarity with computers, including Microsoft Word, Excel, and Outlook. Excellent communication and problem-solving skills Possess a geographic sense of market area High School, and at least 1 year of post-graduate work Apply Online Below

Keywords: Eagle Transport Corporation, Spartanburg , Dispatcher, Professions , Spartanburg, South Carolina

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