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Contact Center Agent

Company: Advance America
Location: Spartanburg
Posted on: May 13, 2020

Job Description:

Company:

Advance America
Address : 135 N Church Street , Spartanburg , South Carolina , United States - 29306

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,900 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:



  • Competitive Wages
  • Uncapped Bonus Potential
  • Life/Health Benefits
  • 401(k) Savings Plan
  • Educational Assistance
  • Paid Vacation/Holidays
  • Great Schedules
  • Comprehensive Training

    To learn more about Advance America visit Advance America Website

    This position reports to the Contact Center Supervisor and, is responsible for providing customer service, sales and support for the Advance America products. This position supports customers via phone to assist with inquiries and transactions while providing company information with:



    • Strong Verbal communication skills
    • Sales skills
    • Ability to learn and adjust quickly
    • Dynamic ability to multi-task

      Support:

      Contact Center supports the entire portfolio of the Advance America Business. The contact center agent will follow process and procedures in order to remain compliant while supporting other entities of the company. This includes:



      • Ability to listen and discern a customer's needs and identify a sales opportunity
      • Maintaining professional attitude and behavior while communicating with customer and co-workers
      • Ability to accurately type 35 words per minute and accurately input necessary data
      • Ability to work with multitude of computer applications/programs to assess correct information

      • Ability to work flexible hours during the week which include evenings up to 10:00pm and all day Saturday

        Influence and manage Verbal Communication:



        • Utilize effective approaches when handling special telephone tasks such as: transfers, payments, taking messages, call backs, holds, interruptions, and unintentional disconnects.
        • Apply appropriate communication skills to effectively listen and decipher customer needs/issues.
        • Ability to take care of the customers' needs while following company procedures.
        • Continuously building positive rapport with customers and ultimately 'sell' the Advance America product.

          Drive Initiatives:



          • Capability to ethically incorporate daily the Contact Center goals and initiatives; daily, weekly, monthly.
          • Able to understand, adjust and embrace new company initiatives and adjust to the daily workload.

            Maintain Positive Interactions:



            • Capability to continuously acclimate well with a diversity of personalities and individuals.
            • Strong verbal communications, problem solving, time management and organizational skills.
            • Characteristics of being dependable and trustworthy.
            • Dynamic attitude to handle tasks as assigned.

              Accountability :

              Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America's Creed, Code of Ethics and Information Security Policies.

              Equivalent Education Level Required: A high school diploma or GED, preferred one year of contact center experience or related work experience.

              Experience Required: Prior in-bound call center experience and/or prior customer service/sales experience with heavy phone volume and data entry required. Experience working in a sales/service focused position.

              Knowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships.

              Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; understand information; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers.

              Ability to work hours between 7:30am and 10:00pm Mon - Friday and 9-6 on Saturdays. Ability to work all holidays except Thanksgiving Day, Christmas Day and New Year's Day.

              Travel: No Travel

              Attire: Professional attire (as required by company standards).

              Other: Must be eligible to work in the USA and able to pass a background check.

              IND1

              All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

              Requisition ID: 1067

              Nearest Major Market: Spartanburg

              Nearest Secondary Market: South Carolina



              Apply now --


Keywords: Advance America, Spartanburg , Contact Center Agent, Sales , Spartanburg, South Carolina

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