Contact Center Agent
Company: Advance America
Posted on: May 13, 2020
Address : 135 N Church Street , Spartanburg , South Carolina ,
United States - 29306
Since 1997, Advance America has helped millions of hardworking
people with a variety of personalized financial solutions. We are a
nationally recognized, fully licensed financial services company
with over 1,900 locations and online lending services.
We are currently seeking highly-skilled, career-oriented
individuals ready to be part of a growing company!
- Competitive Wages
- Uncapped Bonus Potential
- Life/Health Benefits
- 401(k) Savings Plan
- Educational Assistance
- Paid Vacation/Holidays
- Great Schedules
- Comprehensive Training
To learn more about Advance America visit Advance America
This position reports to the Contact Center Supervisor and, is
responsible for providing customer service, sales and support for
the Advance America products. This position supports customers via
phone to assist with inquiries and transactions while providing
company information with:
- Strong Verbal communication skills
- Sales skills
- Ability to learn and adjust quickly
- Dynamic ability to multi-task
Contact Center supports the entire portfolio of the Advance America
Business. The contact center agent will follow process and
procedures in order to remain compliant while supporting other
entities of the company. This includes:
- Ability to listen and discern a customer's needs and identify a
- Maintaining professional attitude and behavior while
communicating with customer and co-workers
- Ability to accurately type 35 words per minute and accurately
input necessary data
- Ability to work with multitude of computer
applications/programs to assess correct information
- Ability to work flexible hours during the week which include
evenings up to 10:00pm and all day Saturday
Influence and manage Verbal Communication:
- Utilize effective approaches when handling special telephone
tasks such as: transfers, payments, taking messages, call backs,
holds, interruptions, and unintentional disconnects.
- Apply appropriate communication skills to effectively listen
and decipher customer needs/issues.
- Ability to take care of the customers' needs while following
- Continuously building positive rapport with customers and
ultimately 'sell' the Advance America product.
- Capability to ethically incorporate daily the Contact Center
goals and initiatives; daily, weekly, monthly.
- Able to understand, adjust and embrace new company initiatives
and adjust to the daily workload.
Maintain Positive Interactions:
- Capability to continuously acclimate well with a diversity of
personalities and individuals.
- Strong verbal communications, problem solving, time management
and organizational skills.
- Characteristics of being dependable and trustworthy.
- Dynamic attitude to handle tasks as assigned.
Understand, adhere to and enforce all corporate policies including,
but not limited to, Advance America's Creed, Code of Ethics and
Information Security Policies.
Equivalent Education Level Required: A high school diploma or GED,
preferred one year of contact center experience or related work
Experience Required: Prior in-bound call center experience and/or
prior customer service/sales experience with heavy phone volume and
data entry required. Experience working in a sales/service focused
Knowledge Required: Excellent written and verbal communications
skills as would be needed to communicate in person, by phone, and
through email; adaptability and flexibility to changing
environment; and comfortable working in a dynamic, high volume,
fast-paced environment. Ability to read, write, evaluate, and apply
information. Ability to interact professionally and exhibit
appropriate social skills. Ability to understand and ensure
compliance with policies, procedures, and laws governing our
industry/business and products. Ability to develop and maintain
Physical Requirements: Sitting for long periods of time; standing
occasionally; walking; bending; squatting; kneeling;
pushing/pulling; reaching; twisting; frequent lifting of less than
10 lbs., occasional lifting of up to 20 lbs.; driving and having
access during the workday to an insured and reliable
transportation; typing; data entry; understand information;
transferring items between hands and/or to another person or
receptacle; use of office equipment to include computers.
Ability to work hours between 7:30am and 10:00pm Mon - Friday and
9-6 on Saturdays. Ability to work all holidays except Thanksgiving
Day, Christmas Day and New Year's Day.
Travel: No Travel
Attire: Professional attire (as required by company standards).
Other: Must be eligible to work in the USA and able to pass a
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or disability.
Requisition ID: 1067
Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina
Apply now --
Keywords: Advance America, Spartanburg , Contact Center Agent, Sales , Spartanburg, South Carolina
Didn't find what you're looking for? Search again!