Sales Floor Associate - Westgate Mall

Company: JCPenney
Location: Spartanburg
Posted on: June 25, 2022

Job Description:

General Description Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well...being a Sales Floor Associate at JCPenney might be the position for you!Primary Responsibilities:Customer Service & SalesGreets and assists customers in finding products and delivers outstanding customer servicePartners with other team members when additional support is neededActively listens to customer issues in a calm and agreeable manner to resolve problemsTruck / Restock & InventoryFollows placement directions to effectively place set merchandise statementsContributes to merchandise receipt and reverse logistics processesAssists with the execution of inventory processesContributes to the Shoe on Display restocking process, including mismates and stockroom organizationContributes to the restock program to identify replenishment opportunitiesSET / Visual / EnvironmentAssists with the SET processes by planning floor moves, placing graphics, and executing visual detailingIdentifies sell-through opportunities and remerchandise the selling floor to increase rate of saleHelps oversee and maintain all fitting room and sales floor recovery processesContributes to the execution of visual elements to support merchandising statementsResponsible for stockroom maintenanceOmnichannelAssists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as neededContributes to Buy Online Pick Up In Store and Ship from Store processes as neededGeneral OperationsContributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activitiesAssists with the Defective process execution to ensure integrity of inventory and prevent shrinkPerformance StandardsSupports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendanceCore Competencies & Accomplishments:Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersProvide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesProactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgencyResults: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and otherOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgencyDrive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through changeWork experience- 1-2 years of retail experience About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise.

Keywords: JCPenney, Spartanburg , Sales Floor Associate - Westgate Mall, Sales , Spartanburg, South Carolina