Customer Service/Sales Representative

Company: RDI-USA, Inc
Location: Spartanburg
Posted on: November 24, 2022

Job Description:

The Customer Service/Sales Representative will perform as an account liaison for both clients and sales reps for various accounts, some assigned, and some, as needed. ESSENTIAL FUNCTIONS Sales order review and entry Outbound sales efforts to existing customers, offering additional product lines not currently purchased Understand clear functions of account management, Sales, and Sales Management Email and phone communication, for existing orders and business, with clients, sales reps, and other departmental personnel Follow up on client orders, back orders, shipments, graphic requests, sample request, etc. Report generation, report follow up, and report instigation Investigation, follow-up, and resolution of customer issues SKILLS REQUIRED Computer Skills, working knowledge of Microsoft Suite (Word, Excel- advanced) and Outlook Detailed oriented, excellent time management and organizational skills Excellent verbal and written communication skills Desire to improve, both personally and professionally Understanding of customers' wants and needs and how to address in an adequate, if not superior, fashion Ability to learn the wholesale manufacturing and distribution world of hospitality, Jan-San, Education, and more Basic understanding of warehousing and shipping Ability to speak and write clearly EDUCATION and/or EXPERIENCE Bachelors degree preferred Some previous full time experience in business Working Knowledge of EDI process (preferred)Job Type: Full-timeBenefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: Day shift Monday to FridayAbility to commute/relocate: Spartanburg, SC 29301: Reliably commute or planning to relocate before starting work (Required)Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: RDI-USA, Inc, Spartanburg , Customer Service/Sales Representative, Sales , Spartanburg, South Carolina