Inside Sales Representative

Company: Colonial Group, Inc.
Location: Spartanburg
Posted on: March 16, 2023

Job Description:

Job Description:

The Colonial Family has moved forward together since 1921. Our success in diverse markets is attributable to our exceptional people, who work collectively to create opportunities for our customers and our companies. By consistently investing in the development of our people, we ensure our management, operations, and support teams work seamlessly to deliver the best service in their respective industries.With the growth of all of the Colonial companies, we look for talented, motivated individuals who want to become part of a company with a culture driven by diversity, innovation, and ingenuity.Build You Career, Impact Your Community, Join Our Colonial Family! Build Your Career, Impact Your Community, Join Our Colonial Family! The Inside Sales Representative is responsible for managing the COI Terminal Division's house accounts and for providing sales support to customers, terminal managers, and other COI Terminal Division departments. This employee pursues share-of-wallet opportunities with existing accounts while striving to increase efficiencies and profitability. The Inside Sales Rep has a thorough understanding of all COI customer needs and markets and can speak with authority on all services. They are proficient in the duties of a CSR I and a CSR II and will perform those duties regularly as the business requires. JOB EXPECTATIONS/DUTIES Manage COI Terminal Division's House accounts and field pricing, invoice, delivery inquiries for these customers. Generate and supply additional leads and opportunities to the external sales representatives. Communicate directly with customers, suppliers, and carriers via telephone, email, and in-person. Follow up on all customer interactions and inquiries in a timely manner. Organize workflow and multi-task if needed to meet the customers' needs and timeframes. Communicate and coordinate with multiple internal departments (i.e. Sales, Operations, Procurement). Train and equip new CSRs. Run sales reports as requested by internal or external customers. File Business Development Allowance/Fund claims with lubricant suppliers. Navigate PDI Enterprise (ERP), SkyBitz SmartLogix (Dispatch & Delivery), Cardlock Sites, and Microsoft Dynamics (CRM) with ease to assist with customer inquiries. Support COI Terminal Division by assisting with pricing, price letters, request for quotations, and delivery schedule proposals. Proactively analyze lower volume deliveries and asset allocation across the company and propose modified behavior to maximize delivery efficiency while increasing customer satisfaction. Quote and process new call-in and walk-in business through CRM Lead-Opportunity or as counter-sale. Conduct customer follow-ups after service work to ensure customer satisfaction and retention. Assist CSR I's and CSR II's in their duties, which include but are not limited to: Receive and process incoming orders from customers and sales representatives. Set up and manage new customers and their locations in PDI enterprise and Cardlock sites while accurately recording contact information and notes for future deliveries. Set up new tanks in CRM and research location discrepancies as needed. Provide customers with access to the Customer Portal as needed. Set up and manage customer pricing and daily cost imports. File allowances/supplementals on select warehouse orders. Invoice completed orders in a timely manner. Manage invoice inquiries and credit/rebill customers as needed. File state tax diversions. Create and process work orders for customer service work as requested by internal or external customers. Other assignments as needed. QUALIFICATIONS/REQUIREMENTS Bachelor's degree in business administration or a related field preferred. Minimum of 1-2 years of successful inside sales or sales support experience; in a fuel, lubricant, or transportation industry preferred. Proficient in Microsoft Office suite of software. Demonstrated ability to communicate effectively at all levels of the organization. Proven ability to successfully follow up on multiple projects at a time and achieve goals in a continuously changing work environment. Ability to develop new customer relationships and sustain existing relationships. Ability to demonstrate excellent judgement through effective and creative problem solving under pressure. Must be able to exude an upbeat and positive attitude while being assertive and professional in all verbal and written communication. Excellent interpersonal skills, effective communication skills, and customer relationship development skills. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds. Eligibility Requirements: Hiring is contingent upon eligibility to work in the U.S. Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. Other details Pay Type Hourly

Keywords: Colonial Group, Inc., Spartanburg , Inside Sales Representative, Sales , Spartanburg, South Carolina